SHIPPING & RETURNS

SHIPPING & RETURNS

How fast will my (personalized) order be shipped?

  • Orders are shipped within 1 business day.
  • Personalized orders ship within 3-5 business days.
  • We deliver via MyParcel. It is also possible to have your order delivered to a POSTNL point.

What are the shipping costs?

  • The shipping costs depend on the weight and size of your package and the country where you live.
  • You will see the shipping costs at the end of the ordering process.
  • We use the following shipping costs per package, per country:
      • Netherlands letterbox envelope €2, letterbox package €4, package €5.90 and from €75 free shipping (we are not responsible for any changes in costs).
      • Belgium €8 and from €100 free shipping (we are not responsible for any changes in costs).
  • Please note that different rates may apply for heavy and large items and rates are subject to change.
  • Heavy and large items are excluded from free shipping.
  • As soon as we have shipped your order, you will receive a Track & Trace code from us by email.
  • For questions about shipping costs to other countries and for other questions, please contact us.

Can I exchange or return my order?

  • If you are not satisfied with your order, you may return it within 14 days of receipt. Leave a ticket message in 'My account' with the reason for your return. In this way, your message is directly linked to your order number, so that we can act as quickly as possible.
  • Return the items only in the original packaging and with the original tags and labels.
  • We only take back unwashed, unworn or defective items.
  • The responsibility and costs for the return are for the sender, not for POMME. We would like to receive a Track & Trace code.
  • You will receive your money back if we have received the return in good order and according to our conditions.
  • Some items cannot be returned.

Which items cannot be returned?

  • Personalized products cannot be exchanged neither returned.
  • For hygienic reasons (determined by law) we do not take back face masks, also they cannot be exchanged.
  • Gift card cannot be returned or exchanged.
  • For other questions about returns or exchanges, please contact us.

What can I do if I have a complaint or have received a defective item?

  • If there is a defect or you have a complaint, please let us know within 48 hours by sending us a photo of the defect or complaint by email: [email protected]
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