Can I exchange or return my order?
- If you are not satisfied with your order, you may return it within 14 days of receipt. Leave a ticket message in 'My account' with the reason for your return. In this way, your message is directly linked to your order number, so that we can act as quickly as possible.
- Return the items only in the original packaging and with the original tags and labels.
- We only take back unwashed, unworn or defective items.
- The responsibility and costs for the return are for the sender, not for POMME. We would like to receive a Track & Trace code.
- You will receive your money back if we have received the return in good order and according to our conditions.
- Some items cannot be returned.
Which items cannot be returned?
- Personalized products cannot be exchanged neither returned.
- For hygienic reasons (determined by law) we do not take back face masks, also they cannot be exchanged.
- Gift card cannot be returned or exchanged.
- For other questions about returns or exchanges, please contact us.
What can I do if I have a complaint or have received a defective item?
- If there is a defect or you have a complaint, please let us know within 48 hours by sending us a photo of the defect or complaint by email: [email protected]